What to include in your customer avatar The customer avatar possesses five major components: »… | by Bastabphukon | Oct, 2021

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What to include in your customer avatar

The customer avatar possesses five major components:

» Goals and values: Determine what the avatar is trying to achieve. What

values does he or she hold dear?

» Sources of information: Figure out what books, magazines, blogs, news

stations, and other resources the avatar references for information.

» Demographics: Establish the age, gender, marital status, ethnicity, income,

employment status, nationality, and political preference of the avatar.

» Challenges and pain points: What is holding the avatar back from achieving

his or her goals?

» Objections: Why would the avatar choose not to buy your product or service?

In some cases, you need to survey or have conversations with existing customers

to accurately flesh out your customer avatar. In other cases, you may already be

intimately familiar with the characteristics of your ideal customer. In any case,

move forward. Don’t wait for surveys or interviews to be conducted to create your

first draft of an avatar. Instead, go ahead and make assumptions despite having

no data or feedback, and put completing your research on your short list of to-

do’s. In the meantime, you can begin benefiting from the avatar you’ve created.

Giving a customer avatar an actual name assists in bringing this fictional charac-

ter to life. In addition, your team members have a way to refer to each avatar

among themselves.

Using the five elements described in this section, we created a worksheet that we

complete each time we create a new customer avatar. The worksheet helps you

hone in on the ideal customer and pair him or her with the right message. In the

following sections, we go into more detail about this worksheet so that you can

use it in your own business.

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